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Frequently Asked Questions

General

What is Lulabeam?

Lulabeam is redefining self-care for kids, driven by love and a commitment to providing the best for our children. In a world filled with conflicting information and beauty standards, we aim to empower parents and kids to build healthy skincare habits while fostering positive body image. Our mission goes beyond chasing trends or perfection—we focus on nurturing self-love, teaching kids that their true worth is far beyond appearance, while cultivating healthy skin habits that last a lifetime. Fun fact: we chose 'Lulabeam' as it carries the meaning of "shining warrior".

 

What makes Lulabeam different from other skincare brands?

At Lulabeam, we’re not just about skincare—we’re about nurturing confidence, celebrating self-love, and empowering both parents and children to embrace their beautiful selves! Our gentle, science-backed formulas are designed to support healthy, glowing skin while encouraging positive body image and self-care habits that last a lifetime.

 

We believe in teaching kids to honor their own unique journey of self-discovery, to care for themselves, and to grow with a sense of pride in their ever-changing bodies. Our formulas aren’t just effective—they’re purposeful. We’ve crafted each one with a perfect balance of functionality and love, so you can feel good about what’s going on your little one’s skin.

 

In a world where some skincare products are filled with shortcuts and cost-saving ingredients that don’t always benefit our skin, we’re here to do things differently. As healthcare professionals—and, more importantly, as moms—we pour our hearts into carefully selecting every ingredient. We choose only what’s best, trimming away anything unnecessary to create the safest, most effective product possible. Our standards are sky-high because, as healthcare professionals, we know what works—and as moms, we won’t settle for anything less than the best.

 

Who are your Multidisciplinary Science Experts?

Our Multidisciplinary Science Experts comprise board-certified pediatricians, pediatric dermatologists, pharmacists, and cosmetic scientists. We have more than 60 years of combined expertise in health and skin.

 

Who is Lulabeam designed for?

Lulabeam is designed for tweens and teens but is safe for all generations.

 

Where is your company and where are your products made?

We are proudly based in Malaysia and we’re committed to using only the finest ingredients. We source our raw materials from trusted suppliers in the US, UK, and Korea, ensuring that each ingredient is of the highest quality and carefully selected to meet our rigorous standards. Every ingredient is thoughtfully chosen to support your child’s skin, so you can feel confident in the care we provide.

 

Products

What are the key benefits of your products?

At Lulabeam, we’re all about gentle care, no “nasties,” and 100% safety. Our products are crafted in collaboration with multidisciplinary science experts to ensure they’re not only effective but also super kind to your child’s skin. We’re fragrance-free and use natural preservatives, so you can feel good about what’s in every bottle.

 

Designed especially for tweens whose skin is in that exciting, in-between phase of growing up, our formulas are packed with nutrients, probiotics, multivitamins, and all the good stuff—carefully balanced to match the unique needs of developing skin. We believe in the power of protection and building a strong foundation, so we follow the strictest ingredient standards, banning more than 1200 ingredients (yep, more than the EU’s list!). Only the best for your little one, always.

 

What skin types are your products suitable for?

Our products are carefully designed for all skin types, from dry to sensitive, ensuring kids' skin stays happy and healthy no matter the day’s adventures. Whether it’s redness, dryness, or combination skin, Lulabeam is here to provide gentle, purposeful skincare that’s perfect for growing tweens. We follow the highest safety standards to ensure our products are safe for every little one, no matter their skin type!

 

What ingredients do you use?
For the full list of ingredients, please check each product’s details. Don’t forget to explore our "Free from Nasties" list for even more peace of mind!
 

 

Are your products dermatologically tested, hypoallergenic, and free of harmful chemicals?
At Lulabeam, we’re committed to purity and safety. Our products are free from parabens, sulfates, artificial fragrances, and ingredients banned in the EU and US. We’re also in the process of dermatologically testing our products, as we carefully select healthcare professionals and subjects to ensure the highest standards. This thoughtful process may take a little longer, but we’re dedicated to making sure every claim is backed by the best possible care and results.

 

Are Lulabeam products certified?
All Lulabeam products are proudly NPRA registered for your peace of mind.
 

Usage & Safety Guidelines

What age group is Lulabeam suitable for?

Our products are designed for tweens and teens but are safe for younger children and even adults. Try it and you'll fall in love! ❤️

 

Are your products tested on animals?

Absolutely not! All Lulabeam products are tested by people, not animals, to ensure they’re safe and effective.

 

Are your products safe for kids with eczema?

Our products are formulated to be gentle enough for eczema-prone skin. However, we recommend patch testing before use.

 

Can I use Lulabeam products on newborns?

Lulabeam is safe for all ages. For newborns, we recommend patch testing first to ensure a perfect match for their delicate skin.

 

How do I know when my product will expire?

 - You can find the expiration date on the top crimp or the bottom of the product. Every product has an open jar icon on the back, indicating how long it’s safe to use after opening (e.g., 6M for 6 months). If you’re unsure about how to read the date, feel free to email us at [insert email] with the batch number, and we’ll gladly assist. To ensure your product stays in perfect condition, avoid prolonged exposure to extreme heat or cold, as this may slightly affect the texture without compromising efficacy.

 - The expiration date is printed either on the top crimp or at the bottom of the product. For how long it’s safe after opening, check the open jar icon on the back (e.g., 6M means 6 months). If you have any doubts, email us at [insert email] with the batch number, and we’ll be happy to help. While short exposure to heat or cold won’t affect the efficacy, storing your product at a stable temperature is best to keep it in top condition.

 - Check the expiration date on the top crimp or the bottom of the product, and look for the open jar icon on the back for usage time after opening (e.g., 6M for 6 months). If you’re uncertain or have trouble finding this information, you can always email us at [insert email] with your batch number. Though our products are designed to last through various conditions, try to store them away from extreme temperatures to maintain their texture and quality.

 

Order & Shipping

Where does Lulabeam ships to?

We proudly offer international shipping to selected countries. Please note, delivery times may vary depending on your location, and customs fees, taxes, tariffs, or duties may apply.

 

Keep in mind that all orders are subject to local customs charges, which may vary by country.

 

Can I track my order?
Absolutely! Once your order is on its way, we’ll send you a tracking number so you can follow its journey to you.
 
My items arrived damaged. What should I do?
 

We’re so sorry to hear your order arrived damaged! Please reach out to us within 48 hours at hellolulabeam@gmail.com, and share your order number along with photos of the product(s). We’ll be happy to help make things right and get you glowing again! ✨

I did not receive my order, what can I do?

If your order is delayed, don’t worry – we’re here to help! Reach out to us at hellolulabeam@gmail.com, and we’ll do our best to provide you with all the details you need.

If you think your package is missing or has been marked as delivered but you can't find it, please contact the carrier who handled your delivery to get assistance or file a claim.

Please note, Lulabeam is not responsible for packages once they’ve been delivered, including any damages, losses, or theft that may occur after the delivery process is complete. Your package's safety is in the hands of the local carrier once it’s delivered.

How long will it take for my order to process?
  • Most orders are processed within 3-5 business days, and you’ll receive a notification as soon as your order is on its way!
  • Please allow 1 business days for order processing before your item ships out.
  • While processing times can vary, we typically ship orders within 3-5 business days!