Refund Policy
CAN I RETURN MY PRODUCT?
MALAYSIA
At Lulabeam, your safety and happiness are at the heart of everything we do! If for any reason you're not completely in love with your purchase, because you experience an unwanted reaction, we’re here to make it right. Simply reach out to us at hellolulabeam@gmail.com within 30 days of receiving your order, and we’ll walk you through the return process for a full refund*
Please note, the return shipping cost is covered by you. *Refunds are issued as store credit.
We want to remind you that returns cannot be accepted for empty bottles or products that have been used beyond a reasonable trial. This includes items that are damaged after receiving them. Returns must be within our 30-days satisfaction guarantee, so please be sure to reach out in time.
We believe in empowering you to make the best choices for yourself, and we’re here to help along the way!
INTERNATIONAL:
All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange
CAN I EXCHANGE A PRODUCT?
We currently don’t offer exchanges, but if you happen to receive a damaged item, we’re happy to assist you. Please check out our Refund and Damaged Item policy for all the details. We're here to ensure you have an amazing experience with Lulabeam, and we want to make things right if anything goes wrong!
WHAT DO I DO IF I RECEIVE A DAMAGED ITEM IN MY ORDER?
If an item in your order arrives damaged, don’t worry – we’ve got you covered! Simply reach out to our Customer Experience Team at hellolulabeam@gmail.com within 5 days of receiving your order. Be sure to include your order number and a photo of the damaged product so we can assist you swiftly. Depending on the situation, we'll either arrange for a replacement or issue a refund*, at our discretion
CAN I CANCEL MY ORDER ONCE PLACED?
Once your order is placed, we’re not able to process cancellations. But don’t worry! If you have any concerns or need assistance with your order, our Customer Experience Team is here for you. Simply reach out to us at hellolulabeam@gmail.com, and we’ll do everything we can to help!